Frequently Asked Questions

Is this service suitable for me?
Our service is available for children up to 12 years of age.  We are currently able to see children who are eligible for rebates through Medicare and private health insurance, private paying, and children with NDIS plans. 

How do I book an appointment?
Contact us via our online enquiry form, call us on 0404 222 054 or send our admin team an email on admin@allaboardchildrenstherapy.com.au 

You are able to self-refer your child to our service, no formal referral is required. 

When are you open?
Our admin team monitors phone and email messages on a daily basis. We are currently offering appointments on a Monday, Tuesday, Thursday, Friday and Saturday. 

Waiting times?
Clinic availability fluctuates with demand; for accurate information regarding our current waiting times, please contact us or monitor our social media pages for updates.

What are the costs involved in accessing your service?
Costs vary depending on your child's assessment needs and your choice of therapy. 

Assessment prices start from $300, individual therapy starts from $150 (45min session) and groups start from $75. Please contact us for individualised quotes.

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Can I claim a Medicare rebate?

Yes, 'All Aboard Children's Therapy' is registered with Medicare Australia. Please talk to your GP to determine your child's eligibility for a Chronic Disease Management Plan, which will allow you to claim up to 5 individual Occupational Therapy sessions a year at a subsidised rate. Please note, a gap fee for services will still apply. 

What if I need to cancel a session?

We understand that things come up and you may need to cancel your appointment. Please contact us as soon as you know you aren’t able to attend (either via email or phone). Cancellation fees may apply, please refer to our service agreement for a full schedule of fees.  

How long does the therapy program go for?

Therapy programs are tailored to your child's individual needs. We are a goal-based service; therefore, once the set goals have been achieved, we will stop direct therapy appointments to allow your child time to consolidate their new skills in their own environment. If you have any further concerns, your clinician will discuss options for a second block of therapy with you. 

What groups do you run and what is the duration and frequency?

- School readiness group: Our school readiness programs are designed for children to attend the year prior to Kindy. This program runs for 8 weeks and session duration is 90 minutes. This includes time for a snack break and home practice activities are given.

- Handwriting group: Our handwriting group is a 10 week program. These run during school terms and are held after school hours or on weekends. Sessions run for 1 hour and have home practice activities.

- Pretend play group: This program involves 5 sessions held fortnightly and is aimed for children 3-4 years of age. The program supports the development of your child’s pretend play skills, and involves parent education components to support you to engage with your child. This program includes home practice activities and sessions run for 1 hour.

- Sensory exposure group: This is a 6 session program, sessions held monthly. At each session your child will be encouraged to participate in various sensory experiences, with parent education included. Sessions run for 1 hour and home practice activities will be given.

Do you see children with a NDIS plan?

Yes we are able to see children who have NDIS funding if they are self-managed or plan managed. We are also able to support you to access the NDIS by providing an assessment and report to assist with your application.

Do you want to join our team?
Our team is currently full; however, if you do have an interest in working with us, please keep an eye on our social media pages, as any future employment opportunities will be advertised there.